Payments FAQ

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. Digital wallets like Apple Pay and Google Pay are also supported where available.

No. We offer guest checkout so you can book and pay for a class using just your email address. You'll receive a confirmation email with your booking details. You can create an account later to manage bookings more easily.

You're charged immediately when you confirm your booking. Your payment is held securely by Stripe, and the teacher receives their payout after the class is completed.

Yes. We use Stripe for all payment processing. Your card details are never stored on our servers — they go directly to Stripe, which is PCI-DSS Level 1 certified, the highest level of payment security certification.

Yes. You'll receive an email receipt for every purchase. You can also view your full payment history and download invoices from your account settings.

Yes. Gift card balances and promo codes can be applied at checkout to reduce the cost of your booking. Gift cards are applied first, and any remaining balance is charged to your payment method.

Some events on LearnNearby are hosted on external sites (Eventbrite, the host's own page, and others). When that's the case, payment happens on the host's site — not on LearnNearby — and our cancellation, refund, and gift-card policies don't apply. Refunds for external bookings have to be requested from the host directly. Events that check out on LearnNearby always say "Book Now" and stay in-app through payment.

If the listing is unclaimed (auto-imported from public sources), the booking button will send you to the host's own site to pay them directly. If the listing is claimed and the host has chosen native booking, you pay through LearnNearby and we forward their share via Stripe. The receipt you get always tells you which one happened.

Go to your Dashboard, find the booking under "Upcoming Classes", and click "Cancel Booking". If the cancellation falls within the refund window, your refund is processed automatically. Otherwise, you can submit a refund request for review.

Refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank. You'll receive an email confirmation when the refund is initiated.

If a teacher cancels a session, all enrolled students receive an automatic full refund. You'll be notified immediately by email.

No-shows are generally not eligible for a refund. If you know you can't attend, cancel as early as possible to stay within the refund window.

In some cases, yes. If you cancel outside the full-refund window but the teacher's policy allows it, you may receive a 50% refund. The specifics depend on the teacher's cancellation policy and timing.

Teachers receive payments through Stripe Connect. After connecting your Stripe account in Settings, earnings from completed classes are automatically transferred to your bank account.

Go to Settings and click "Connect with Stripe" under Payments. You'll be guided through Stripe's onboarding process to link your bank account. Once connected, you're ready to accept payments.

LearnNearby charges a 5% platform fee on paid bookings, plus estimated Stripe fees. Free classes have no fee. For example, on a $100 class, the teacher payout estimate is $91.80.

Payouts are initiated after a class is completed. Funds typically arrive in your bank account within 2–3 business days. You can choose your payout schedule — manual, daily, weekly, or monthly — from your payment settings.

Yes. The minimum payout threshold is $10. Earnings below this amount roll over to your next payout cycle.

Your Teacher Dashboard shows a complete earnings summary, including pending payments, completed payouts, and a full transaction history with breakdowns by status.

You can purchase a gift card for a set or custom amount. The recipient receives a unique code (via email or print) that they can redeem on LearnNearby. The balance is added to their account and can be used toward any class booking.

Gift cards are valid for 2 years from the date of purchase.

Yes. Gift card balances are applied first at checkout. If your gift card doesn't cover the full amount, the remaining balance is charged to your credit or debit card.

Yes. Log in to your account and go to your payment settings to see your current gift card balance and transaction history.

Enter your promo code at checkout. The discount (percentage or fixed amount) will be applied automatically. Promo codes may have restrictions like minimum purchase amounts, usage limits, or expiration dates.

Some bundles have expiration dates set by the teacher. The expiration date is clearly shown before you purchase. Unused credits from expired bundles are not refundable.

Yes. Invoices are automatically generated for all paid bookings. You can view and download them from your account settings. Each invoice includes line items, tax details, and your billing address.

Tax is calculated separately based on your location and added at checkout. The tax amount is displayed before you confirm payment, so there are no surprises.

Yes. If you qualify for a tax exemption (e.g., for educational institutions), you can submit an exemption request with a certificate through your account settings. Once verified, applicable taxes will no longer be charged.

All payment data is handled by Stripe, a PCI-DSS Level 1 certified payment processor. Your card details are encrypted in transit and at rest. LearnNearby never stores your full card number on our servers.

Go to your account settings and navigate to the Payments section. You can add, remove, or update your saved payment methods at any time.

Most disputes are resolved within 5–7 business days. Complex cases involving manual review may take longer. You'll receive email updates as your case progresses.