Payments FAQ

The gathering page and checkout button tell you which path applies. Native checkout stays on ClubsNearby and is processed through Stripe. An external registration link opens the organizer’s website; that organizer controls the charge, receipt, cancellation, and refund.

Native one-time gathering tickets are generally available. Recurring club dues and memberships are in early access for participating clubs. A native purchase may also be a consumer subscription or ClubsNearby Pro. Checkout identifies the seller, amount, billing frequency, trial terms, and cancellation terms before you pay.

Native card payments are processed by Stripe. ClubsNearby does not store your full card number on its servers. Available cards and digital wallets are shown in checkout.

Recurring club dues and memberships are in early access. For a participating club, use the membership or billing controls associated with the purchase. Cancellation stops future renewals and normally takes effect at the end of the current paid period. Completed membership charges are generally not prorated or refunded, except for duplicate or unauthorized charges, billing errors, a material failure to provide the membership, or rights provided by law.

Consumer plans can be cancelled in Subscription settings. ClubsNearby Pro can be cancelled from the organization’s Plan & billing controls. Cancellation stops future renewals and normally takes effect at the end of the paid period shown in checkout.

ClubsNearby generally submits an approved refund to Stripe promptly. The bank or card issuer controls when it appears and commonly takes 5–10 business days. A credit, when offered and accepted, is separate from a refund to the original payment method.

No. If registration or payment happened on the organizer’s website or another ticketing service, contact that seller directly. ClubsNearby can correct the directory listing, but it cannot issue a refund for a charge it did not process.

Eligible organizers connect a Stripe account from their payout controls. The checkout or payout preview shows the platform and estimated processing fees for a transaction before it is published or charged. Current public pricing is available on the Pricing page.

Payout timing depends on transaction completion, refund or fraud review, the connected Stripe account, and its payout schedule. Use the earnings and payout controls for the authoritative status; do not treat a pending ClubsNearby ledger entry as proof that money reached a bank account.

No. Club Money is in early access and can include organizer-entered records for dues, reimbursements, or other activity. Manual entries are operational records and are not proof that ClubsNearby or Stripe processed, settled, or verified the underlying payment.

See ClubsNearby pricing. The transaction-specific checkout or payout preview controls if it differs from older documentation or examples.

Contact [email protected] with the date, amount, account email, and any receipt or payment identifier you recognize. Do not send a full card number. You can also contact your bank about an unauthorized charge.

Yes. Reply to the decision email or contact support with the purchase, date, original decision, and new context. A review does not guarantee a different outcome and does not replace any non-waivable rights under applicable law.

Include the club or gathering, transaction date and amount, the email used at checkout, what you expected, and what happened. Screenshots are useful if they do not expose passwords, full payment details, or private capability links.