Trust & Safety

How ClubsNearby handles organizer claims, meeting locations, member privacy, reporting, blocking, and appeals.

1. What ClubsNearby promises

ClubsNearby helps neighbors find local groups and gives organizers tools for recurring meetings, members, communication, and shared resources. Trust starts with showing where information came from and refusing to turn a product badge into a promise it cannot make.

Source transparency

Club pages show whether an organizer manages them or whether they still rely on public-source information. Claimed and unclaimed do not mean the same thing.

Safer location disclosure

Unknown exact addresses stay restricted to confirmed attendees and authorized managers. Private-residence meetings remain blocked during launch.

Human review

Reports, ownership disputes, and appeals go through people. Moderation decisions retain an audit trail, and an appeal is reviewed separately when available.

Controls you can use

Report harmful content, block another person, adjust profile and membership visibility, export your data, or delete your account without asking for permission.

2. Community rules

The short version is simple: represent real groups honestly, respect other people's boundaries, and do not use local community as cover for harm or unwanted promotion.

What we expect

  • Claim only a club you are authorized to represent.
  • Keep meeting details, membership rules, costs, and access information current.
  • Ask before touching, photographing, recording, or sharing member information.
  • Communicate changes promptly and make reasonable room for access needs.
  • Disagree without harassment, threats, intimidation, or retaliation.

What we do not allow

  • Impersonation, fabricated ownership claims, fake members, or fake meetings.
  • Hate, discrimination, stalking, sexual misconduct, threats, or doxing.
  • Spam, unrelated promotion, coercive recruiting, or consent-free outreach.
  • Unsafe or illegal activity, including hiding known meeting risks.
  • Punishing someone for a report, correction, or ownership dispute.

Read the complete Community Guidelines for enforcement details and appeals.

3. Report, block, or request help

Report something in context

  • Use Report on the relevant club, profile, message, post, or comment whenever possible.
  • For an incident connected to an in-person meeting, use the safety report form.
  • For a listing correction, removal, or ownership dispute, contact support with the club URL and supporting context.

Block another person

Blocking is enforced in both directions across supported messages and community surfaces. Direct messaging stops and, for clubs participating in early-access chat, real-time chat delivery between the two accounts also stops. Muting silences supported notifications without removing content. Moderators may retain limited access to blocked content when evidence is needed to investigate or remove abuse.

What happens after a report

  • Safety reports have a 24-hour response goal; urgent risk is prioritized.
  • Other reports have a three-business-day response goal.
  • We may correct or remove content, restrict features, pause a claim, suspend an account, or remove someone depending on severity, history, and impact.
  • You can use the appeal form within the stated appeal window when you believe a moderation decision was wrong.

4. Before, during, and after a meeting

Before

  • Check whether the page is claimed and when its information was last updated.
  • Read who can join, whether approval is required, and what the meeting costs.
  • Confirm the location in ClubsNearby. Treat an unexpected off-platform move to a private address as a reason to pause and ask questions.
  • Tell someone where you are going when meeting a new group for the first time.

During

  • Consent is ongoing. You can leave at any time.
  • Do not photograph, record, touch, or share information without permission.
  • If the gathering becomes materially different or less safe than described, step away and report it afterward.

After

  • Keep member stories, contact details, and private conversations private.
  • Correct outdated meeting information when you notice it.
  • Put serious conduct or safety concerns in a confidential report.

5. For organizers

Organizer access carries responsibility for the accuracy of a club's public page and the privacy of the people who participate.

Keep the page trustworthy

  • Use accurate organizer identity and contact information during a claim.
  • Publish a real next meeting and maintain its recurrence and location.
  • Explain membership approval, dues, capacity, guests, and accessibility clearly.
  • Notify people when a meeting changes or is cancelled.
  • Use member information only for the club purpose people reasonably expect.

Organizer access does not permit

  • Claiming a group without authority.
  • Inventing participation, testimonials, meetings, or organizer history.
  • Exporting member details for unrelated marketing or cold outreach.
  • Removing, threatening, or exposing someone because they raised a concern.

6. Claimed and unclaimed pages

An unclaimed club page may be assembled from public sources. It can help people discover a real group, but the information may be incomplete or out of date and is not organizer approval.

  • A claimed page means organizer control was established through a supported claim path.
  • If you run an unclaimed club, use Claim this listing on its public page. The public self-service claim path is the authoritative route. Support will not create or send a claim token outside that flow.
  • Claimed does not mean government-ID checked, background checked, credentialed, or endorsed by ClubsNearby.
  • A verified organizer may correct the page or request removal. Competing claims receive review rather than automatic approval.
  • Private organizer contact details used for verification are not member-visible.

7. Adults and youth-related listings

ClubsNearby accounts and participation flows are for adults 18 and older during launch. We do not currently operate a youth participation or child-supervision program.

A public page that mentions family or youth activity does not mean ClubsNearby has reviewed its leaders, background checks, supervision, consent process, or safeguarding practices. Adults should confirm those details directly with the organization responsible for the activity.

8. Privacy and your data

  • We do not sell personal data.
  • Membership visibility follows the controls shown on the relevant club page and in Settings → Privacy.
  • Member-only resources are available only to active members. Early-access member conversations are available only to active members of participating clubs where those controls appear. Leaving or being removed ends that access.
  • Reports and moderation evidence stay restricted to people handling the case, except where disclosure is needed to investigate, protect someone, or comply with law.
  • Use Settings → Data to export your data or request deletion. See the Privacy Policy for the full rules.

9. Crisis and emergency resources

If you or someone you are with is in immediate danger, contact emergency services first. ClubsNearby support is not a substitute for emergency response.

  • 911 — police, fire, or medical emergencies in the United States.
  • 988 — Suicide & Crisis Lifeline in the United States.
  • Outside the United States, use your local emergency number or find a local crisis line through findahelpline.com.

10. Reach the trust team

Use the safety report form for an in-person incident or contact support for account issues, listing corrections, ownership disputes, or anything that does not fit the form.

Trust grows when the page, the people, and the meeting match.